Definition
General
A metric used to monitor ongoing performance against a specific objective or expected result.
Example: Monthly service availability is an ongoing KPI for the operations team.
Also known as: KPI, key performance indicators, KPIs
Context: A KPI may become a key result when it is tied to a defined target and timeframe, but many KPIs simply monitor continuing operational health.
Source checked for Key performance indicator (opens in a new tab) Checked 2026-08-11