Hear them out; Make it Easy; Anticipate their needs; Respect every individual; Be Timely
Finance and Economy Ministry of Manpower
MOM service principles guiding officers to listen, simplify processes, anticipate needs, treat people respectfully and respond promptly.
Also known as: H.E.A.R.T.
Where you may encounter this
Source checked for HEART (opens in a new tab) Checked 2026-08-08