Easy, Effective and Empathetic
Finance and Economy Central Provident Fund Board Uncertain
CPFB service principles for making customer journeys easy to navigate, effective in resolving needs and empathetic to individual circumstances.
Context: The official source documents CPFB's use of the principles in 2017; current formal use was not established in the reviewed material.
Source checked for 3E (opens in a new tab) Checked 2026-08-08