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The function that manages public feedback and service-quality matters through channels such as phone, email and written correspondence.
A manager responsible for service-quality standards, customer feedback and improvement initiatives.
A committee overseeing service quality, improvement initiatives and customer-experience standards.
An office coordinating service-quality standards, feedback and improvement efforts.
A department responsible for service quality and the experience of customers or users.
Measurable characteristics of a service, such as availability, reliability, latency, capacity or performance.