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The function that manages public feedback and service-quality matters through channels such as phone, email and written correspondence.
The coordinated practices used to define, control and improve the quality of products, services or processes.
A documented system of policies, processes, responsibilities and records for managing quality consistently.
A manager responsible for service-quality standards, customer feedback and improvement initiatives.
A committee overseeing service quality, improvement initiatives and customer-experience standards.
An office coordinating service-quality standards, feedback and improvement efforts.