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A formal request to modify an approved system, project, configuration, scope or service. The proposed change is normally reviewed for impact and approved before implementation.
A file-security capability that isolates potential threats and reconstructs clean file content before it reaches a government work device.
Committees formed to examine costs, expenditure drivers and opportunities for savings or better value.
Community teams that identify and support people with mental-health needs and link them to care.
A temporary COVID-19 facility for patients who were clinically stable but still required isolation or recovery support.
The HSA service used to register clients and identify authorised users for regulatory e-services.
The practices and systems used to manage an organisation's interactions and relationships with customers or service users.
A system for recording and managing customer interactions, requests, cases and service history.
The senior officer accountable for an organisation's records-management policy, governance, compliance and preservation.
The police office responsible for maintaining criminal records and related identification information.
A system for recording, managing and reporting calls, contacts or related service activity.
Subsidiary regulations setting detailed requirements under the Commodity Trading Act.
The former regulator of casinos before gambling regulation was consolidated under the GRA.
A framework or organised response for providing care and support to people affected by an emergency.
The Meteorological Service Singapore centre conducting climate science, modelling and projections for Singapore and the region.
A standard binary format for encoding data consistently so distributed systems on different platforms can exchange it.
A trained workplace team responsible for initial emergency response before public responders arrive.
A team that coordinates preparation for, response to and recovery from cybersecurity incidents.
The senior executive responsible for workforce strategy, human resources, organisational culture and people development.
Document certifying that a person or entity is a Singapore tax resident for purposes such as claiming treaty benefits.
An international aviation scheme requiring eligible airlines to monitor emissions and offset growth above its defined baseline and rules.
A national certificate recognising organisations or teams that contributed to Singapore’s COVID-19 response.
Work aimed at strengthening competitive conditions and improving the resilience of a market, sector or organisation.
A national consortium that coordinates and supports clinical research, translation and innovation organisations in Singapore.
A national medal recognising individuals and teams who contributed to Singapore’s response to COVID-19.
A specialised team that detects, investigates, contains and coordinates responses to cybersecurity incidents.
A centre providing guidance, training and practical support to personnel moving into new careers or civilian employment.
An IMDA training-support programme that helped infocomm professionals build industry-relevant technical skills and certifications.