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Singapore's customs authority, responsible for customs revenue, trade facilitation, enforcement and administration of import and export controls.
The combined border-control functions for goods, travellers and public-health requirements at an international checkpoint.
An index measuring customers' satisfaction with services provided by Singapore Customs.
A measure of how easy or difficult customers find it to complete a task or resolve an issue.
The practices and systems used to manage an organisation's interactions and relationships with customers or service users.
A system for recording and managing customer interactions, requests, cases and service history.
A measure of how satisfied customers or users are with a product, service or interaction.
An officer who handles enquiries, transactions and service support for customers or members of the public.
A survey measuring users' or customers' satisfaction with a service, product or interaction.