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A formal request to modify an approved system, project, configuration, scope or service. The proposed change is normally reviewed for impact and approved before implementation.
Committees formed to examine costs, expenditure drivers and opportunities for savings or better value.
A national certificate recognising organisations or teams that contributed to Singapore’s COVID-19 response.
Work aimed at strengthening competitive conditions and improving the resilience of a market, sector or organisation.
Community teams that identify and support people with mental-health needs and link them to care.
A community outreach team focused on caregivers of people with mental-health conditions or dementia.
A community outreach team providing time-limited education, planning and resource coordination after a dementia diagnosis.
A community outreach team that raises mental-health awareness, identifies needs early and supports youths and their caregivers.
A temporary COVID-19 facility for patients who were clinically stable but still required isolation or recovery support.
A case-management system for recording, coordinating and tracking criminal investigations.
The HSA service used to register clients and identify authorised users for regulatory e-services.
A national consortium that coordinates and supports clinical research, translation and innovation organisations in Singapore.
A national medal recognising individuals and teams who contributed to Singapore’s response to COVID-19.
The practices and systems used to manage an organisation's interactions and relationships with customers or service users.
A system for recording and managing customer interactions, requests, cases and service history.
The senior officer accountable for an organisation's records-management policy, governance, compliance and preservation.
The senior executive responsible for enterprise-wide risk strategy, oversight and reporting.
The police office responsible for maintaining criminal records and related identification information.
A platform for government agencies to crowdsource tasks and engage members of the public.
A system for recording, managing and reporting calls, contacts or related service activity.
An MRT line under construction across Singapore, opening in stages.
The former regulator of casinos before gambling regulation was consolidated under the GRA.
A programme that develops young writers through creative-writing workshops, mentorship and opportunities to produce original work.
A digital system for managing criminal-case information, documents and workflows across justice agencies.
Assets, systems or services essential to society or the economy whose disruption would cause serious consequences.
The Singapore Police Force department responsible for investigating serious and complex crimes.
A computer or computer system designated under Singapore's Cybersecurity Act as necessary for the continuous delivery of an essential service.
A trade union representing employees in creative media, publishing and related industries, supporting them in workplace matters and advancing their collective interests.
An SAF unit whose essential operations must remain ready and uninterrupted during a crisis.
Singapore legislation setting procedures for criminal investigation, prosecution, trial, sentencing and appeals.
An IMDA training-support programme that helped infocomm professionals build industry-relevant technical skills and certifications.
LifeSG credits provided for eligible Singapore Citizen children to support household expenses.
Singapore legislation enabling the confiscation of benefits from drug trafficking and other serious crimes and supporting anti-money-laundering enforcement.